St Stephens Gate Medical PracticeTel: 01603 228682
Newmarket Road Surgery Tel: 01603 621006
We are a modern two site medical practice
We have a large team of clinicians to look after all aspects of your health. We have GPs, Nurse Practitioners who can prescribe, Practice Nurses, Health Care Assistants and a Prescribing Pharmacist.
We offer appointments between 7.30am and 7pm (not all days) and Saturday mornings. Routine appointments are usually available within 10 working days.
For same day appointments, ring 01603 228686 where your call will be handled by a fully trained receptionist who will offer you an appointment with the most appropriate health care professional. You may be seen by a Nurse Practitioner, put on a call back list or given a same-day appointment.
OUR NURSES WILL SEE YOU FOR:- CHESTY COUGH/INFECTION ** SEVERE SORE THROATS ** INSECT BITES ** EARACHE ** TEMPERATURES ** HAY FEVER ** SKIN RASHES etc
If you would like to register with the Practice and you live within our Catchment Area please call in to the St Stephens Gate site on Wessex Street to collect a registration form. We cannot retain your registration if your new address is outside this area, even if your old one was also outside.
Non Urgent calls (Routine appointments, follow ups, test results etc): Please call after 11am to avoid peak times. For an ongoing issue, please ask for an appointment with the clinician who has been looking after you. This may be a face to face or telephone appointment. Please also see our section on Fit For Work Notes on our website.
If you are going to be late, please note that if it is more than 5 minutes you may not be seen. Please plan your journey as we are in the city centre. Please cancel if you do not need it. You may be squeezed in briefly but this is not guaranteed. If you miss appointments repeatedly, we will place you on a register requiring advance confirmation.
When requesting repeat medication, please use our online service (ask at Reception to register), by written request or by arrangement with your chosen pharmacy. We do NOT accept telephone requests. If you appear to have run out of issues, or wish a non-repeat medication you have had before, request as normal. Our Pharmacist is available on Mondays or Tuesdays.
If you have a blood, urine or other test taken by the practice, please phone the surgery after 11am for results. Blood and urine test results are usually available after 2 days, while X-rays and scans can take 1-2 weeks. If there is an abnormal result that needs further tests, an appointment, or treatment our reception staff will contact you. But please still call to check the test results have been returned, even if you don’t hear from us. The Duty Doctor is not available to discuss non urgent test results.
Home visits are only available to housebound patients, and those whose illness is so severe to prevent travel to the surgery. Please request visits before 10am. Visit requests are reviewed by the Duty Team and you may receive a call to discuss. Transport issues is not a reason for a Home Visit.
If you are referred to the hospital you will get a letter within 14-21 days to arrange an appointment
If you are under the care of the hospital and need further information about your care, results or appointments please telephone the hospital and ask to speak to the Secretary for your Consultant Specialty. DO NOT CALL the surgery as the hospital will tell you directly about appointments, test results and further plans for your care and we do not have access to this information.
Letters, reports and insurance/legal matters are NOT an NHS service and there is a charge to backfill the lost time on these. Please see our website or ask at reception for list of charges.
This Information Point is on the first floor of the practice by the large front windows. To get to the Information Point when you enter the building, just go up the stairs or take the lift to the first floor. The stairs and lift are found through the door to the right of the front reception desk.
The Young Persons' Health Information Point is a dedicated area where you can sit down and have a read of health posters and leaflets which you can take away and there are free condoms and Chlamydia testing kits too. You don't have to ask anyone before visiting this area, but if you would like help or advice please ask a receptionist.
We would love to hear young people's views on our services so we may improve these. If you are a patient aged between 13 and 25 years old, please take a few minutes to complete the this questionnaire below (pdf document) which itself has been designed by young people.
You may send it back by:
Print it off and drop it in to front reception at the practice
or pick up a hard copy from reception.
Many thanks for your help.
Young Persons Questionnaire
If you require any vaccinations relating to foreign travel you need to have a telephone consultation with the practice nurse prior to making an appointment with the nurse. You will need to know which countries and areas within countries that you are visiting to determine what vaccinations are required.
There is further information about countries and vaccinations required on the links below. You can also access the fit for travel website which has a great deal of information regarding travel and vaccines
It is important to have this initial telephone consultation as early as possible - at least 6 weeks before you travel - as a second appointment will be required with the practice nurse to actually receive the vaccinations. These vaccines have to be ordered as they are not a stock vaccine. Your second appointment needs to be at least 2 weeks before you travel to allow the vaccines to work.
Some travel vaccines are ordered on a private prescription and these incur a charge over and above the normal prescription charge. This is because not all travel vaccinations are included in the services provided by the NHS.
Travelling in Europe
If you are travelling to Europe the EU has published useful information for travellers on the European website.
Some services provided are not covered under our contract with the NHS and therefore attract charges. Examples include the following:
The fees charged are based on the British Medical Association (BMA) suggested scales and our reception staff will be happy to advise you about them along with appointment availability.
Non NHS Fees and Request Form
Flu Vaccination clinics are held every Autumn and are intended for patients over the age of 65, pregnant women and those living with chronic diseases such as chest or heart conditions, liver disease or diabetes.
We now offer contraceptive implants and coil fitting for patients registered at the surgery. Please call the surgery to book an appointment.
Please visit the NHS website for more information. http://www.nhs.uk/conditions/contraception-guide/pages/contraceptive-implant.aspx
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