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Testimonials

Please see below for our Patient Testimonials complementing our Excellent Service

Taken from NHS Choices:

Clean, friendly and professional

The service I have received from all the staff at St Stephens Gate has been of the highest quality. The telephone booking system means I can choose the appointment that suits me best, I have never had difficulty getting through to the surgery to speak to a member of staff to book a blood test and they have been able to provide me with a convenient appointment thanks to the extended opening hours.

Staff are friendly and have an awareness of my conditions. They are up to date on latest treatments and involve me in decision making about my treatments.

They have also gone the extra mile, to check on blood results and request extra tests to make sure my condition remains stable and provide additional treatment - over and above anything that I would expect from my GPs practice. They offer a holistic approach - and definitely treat patients, not just conditions.

Visited in November 2013. Posted on 20 November 2013

Friendly and professional

Very efficient and able to fit me in at rather short notice. Doctor was amiable and got procedure done quickly and competently. Nurse partners were also very helpful. Nothing but praise.

Visited in September 2013. Posted on 31 October 2013

Always excellent

I have been a member of this practice for over 4 years and always received excellent care and support. The reception staff are always helpful and polite and the nursing staff are friendly and professional.

The doctors are knowledgeable and have always given me the best care possible, seeing me quickly in an emergency.

I would recommend this surgery to anyone within it's catchment area. The facilities are clean, upto date and accessible to everyone.

With the pharmacy attached it provides an excellent all round service .

Visited in April 2013. Posted on 12 April 2013

Very good

Been with this practice since potergate never had any thing to complain about. I have to visit more regular at the moment but still find all the staff very good at there jobs. I do think that. Everyone should have more respect for over stretched services and take more care of the surgery

Visited in December 2012. Posted on 21 January 2013

Excellent care

I was a with this practice from its beginning and have been extremely pleased with the service I have received here. The doctors, practice nurses and midwives have all been very knowledgable and helpful. Their liason with the N&NUH has also been excellent. I have always been able to get an appointment when needed and have been very impressed with their efficiency. To everybody's convenience some matters were dealt with easily over the phone. I can not recommend this surgery more highly, I am only sad that I have had to leave beecause of moving out of the area.

Visited in December 2012. Posted on 09 January 2013



 
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