We value your comments.

We make every effort to give the best service possible to everyone who attends our practice. However, we’re aware that things can go wrong, resulting in a feeling that there is a genuine cause for complaint. We would wish for the matter to be settled as quickly and as amicably as possible. Please contact the Practice Manager.

Further written information is available on the complaints procedure from reception.

If you wish to make a complaint or to offer praise you can contact us by the following:

• By completing our online form
• By Royal Mail – Send your comments to
  The Practice Manager
  St Stephens Gate Medical Partnership
  55 Wessex Street
  Norwich NR2 2TJ
• In Person – a suggestion box is located in the waiting area.
• By Email – Email the Practice Manager via ststephensgate@nhs.net.

Please note that any correspondence relating to your medication or treatment should not be e-mailed to the Practice Manager. Please contact your GP to discuss these matters.