Using the NHS App
The NHS App is a convenient way to manage your healthcare from your smartphone or computer. Through the app, you can:
- Order repeat prescriptions
- View your medical record
- Access test results
- Manage your GP appointments
- Find trusted NHS information and advice
Since the app was introduced more widely, we’ve had a few common queries from patients. We’ve included some helpful guidance below.
Ordering medication
Some patients have noticed that a medication they usually order does not appear on their repeat list. In most cases, the medication has not been removed. Instead, this is usually because of the timing of your request:
• Repeat medication will only appear within 10 days of the due date.
• If you try to request medication earlier than this, it will not show on your list.
If you are still unable to see a medication you normally request, please contact the practice for support.
Adding notes to requests
When placing a prescription request, please avoid adding additional notes unless they are clinically important. For example:
✅ Useful note: “Please supply in liquid form as unable to swallow tablets.”
❌ Not needed: “Thank you very much.”
We truly appreciate your kind messages, but unnecessary notes slow down the prescribing process and can delay prescriptions being issued for all patients.
Need help with the NHS App?
We understand that getting used to a new system can be challenging. To support our patients, we are holding drop-in help sessions at St Stephens Gate Medical Practice.
📍 Location: St Stephens Gate Medical Practice, 55 Wessex Street, Norwich, NR2 2TJ
📅 Date & Time: Every Wednesday and Thursday, 1pm to 3pm this is throughout October 2025
At these sessions, our team can help you:
- Set up and log into the NHS App
- Learn how to order prescriptions
- Navigate the app’s features
No appointment is required — simply drop in during the session time.
Quick summary and FAQs
Why can’t I see my medicine on the NHS App?
Medication will only appear on your repeat list within 10 days of the due date. If it still does not show, please contact the practice.
Can I add notes when ordering prescriptions?
Please only add notes if they are clinically important. Thank-you messages, while appreciated, slow down the prescription process.
What if I need help using the app?
Come along to our drop-in help sessions at St Stephens Gate Surgery. Dates and times will be advertised on our website and at reception.
You can find out more about the NHS app here: www.nhs.uk/nhs-app