Patient services coordinator
We are a busy city centre medical practice offering outstanding patient care, and we have an exciting opportunity for a proactive Patient Services Coordinator to join our hardworking Patient Services team.
We consistently receive excellent patient feedback, and a large part of this can be attributed to our top quality service that our Patient Services team provide as a patients’ first point of contact with the surgery. If you enjoy customer service, working alongside the public and improving lives, this could be the perfect role for you. We welcome applicants from all types of roles, especially retail. Previous experience within the NHS whilst may be beneficial is not expected.
We have a large team of Patient Coordinators who work alongside our Communications Team, Prescription Team, Medical Secretaries and Clinicians to offer outstanding patient care. We are a dual-site practice, based between St Stephens Gate Medical Centre and Newmarket Road surgery, and provide care for around 19,000 patients.
No two days are the same as a Patient Services Coordinator, and there are a huge variety of tasks involved within this role. Whether this be assisting patients on front desk, working alongside the duty doctor to book in patients that have been triaged, working through patient requests that come in via our online request service, taking phone calls from patients that call in each day, or independently processing tasks that are assigned to the Patient Services team that require various outcomes.
Go to Indeed patient services coordinator for more information on the role.