EXCITING OPPORTUNITY FOR A PATIENT WITH KNOWLEDGE OF ACCESS DATADBASE SOFTWARE

The Practice is planning a new service to help patients find out more information from the many health charities serving Norwich and Norfolk.

Our Patient Participation Group (PPG) feels there is more that could be done to help sign post patients quickly and easily to the support services they may need.

We would like to use experience and knowledge to offer help to those who are perhaps coming to terms with their own or a relative’s new health needs or diagnosis.

In the first instance, we would like someone who can use Access database software to help the PPG create the database in the first instance.

If you can volunteer any help (we think about the equivalent of two days over a six week period) please get in touch.

Email jamesfoster@nhs.net in the first instance if you would like to find out more.

The vision is to create an advice service based at the practice.

Partnership with Newmarket Road Surgery

Our surgery has entered into a ‘soft merger’ with Newmarket Road Surgery.  What this means is that we can share accommodation, staff, services and data systems.

 Why?

Our doctors, nurses and all our practice team are getting busier, so by sharing what we do, we can manage increasing demand better.

What does it mean for me?

All clinicians will remain the same, and you will still be able to arrange appointments for emergencies, appointments, visit requests and all other queries. We are planning to widen the opportunities to see different people when appropriate and access different services. We will tell you more as this develops.

 Patient Participation Group

We are always keen to welcome patients to join our Patient Participation Group. It is a friendly group that helps shape and inform the development of patient services. We are particularly keen to hear from young people and people at work, and can tailor our meetings to suit your needs.

Just email Rosemary Moore, Practice Manager, on ststephensgate@nhs.net to find out more.

Repeat Prescriptions

We no longer accept telephone requests for medication but please continue to call our script team if you have any medication queries.

The best way to order is to sign up to our free, easy to use ordering online service. Simply ask at reception. We will explain how it works and it can be used by a nominated carer on your behalf if you prefer.

This will list the medications you normally take and you can simply click and send. There is a handy feature to add any notes (such as extra quantities for holidays etc)

You can also drop a request in at the desk or use a community pharmacist.

The script team will be available to answer medication queries between 10am and 12 noon and may ring you back outside these times. They will not be able to accept requests however.

Access

We are situated very close to public transport stops on St Stephens Street and the bus station on Surrey Street. There is limited free underground parking available on site and you can also have your Chapelfield parking ticket validated at reception if your stay is under 1 hour.

Named accountable GP

All patients in the surgery are able so see the GP of their choice but each patient has a named accountable GP on their clinical record.  If you wish to know who your named GP is please ask at reception.